Terms and Conditions: Privacy Policy and Refund Policy for EV Charger
Terms and Conditions for EV Charger Usage
1. Acceptance of Terms
By accessing or using our EV charging stations, you agree to these Terms and Conditions. If you do not agree, you are prohibited from using the service.
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2. Purpose and Authorized Use
• The EV chargers are intended exclusively for charging electric vehicles.
• Users must follow all on-site instructions and safety guidelines.
• Tampering with, vandalizing, or misusing the chargers is strictly prohibited.
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3. Charging Fees and Payments
• All fees, including charging rates and any applicable taxes, are displayed prior to initiating a session.
• Payments must be made using the accepted methods (e.g., credit card, app, or contactless payment).
• The user is responsible for ensuring their payment method is valid and sufficient.
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4. Session Monitoring and Idle Fees
• Users must monitor their charging session and disconnect their vehicle once charging is complete.
• Additional charges may apply if the vehicle remains parked after the session ends.
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5. Service Availability
• While we aim to provide reliable service, we cannot guarantee that the chargers will always be available, operational, or free of interruptions.
• Maintenance, upgrades, or technical failures may result in temporary unavailability.
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6. User Responsibilities
• Users are responsible for verifying their vehicle's compatibility with the charging equipment.
• The company is not liable for damages resulting from improper use, incorrect settings, or incompatibility.
• Users must report any equipment issues or safety concerns immediately.
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7. Limitation of Liability
• The company is not responsible for:
o Vehicle damage caused by user error or equipment misuse.
o Losses incurred due to service unavailability or delays.
o Data loss resulting from the use of the charging station.
• To the extent permitted by law, the company’s liability is limited to the fees paid for the session in question.
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8. Termination of Access
We reserve the right to restrict or terminate your access to our chargers if you:
• Violate these terms.
• Damage the charging equipment.
• Engage in fraudulent or abusive behavior.
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9. Privacy and Data Usage
• Any personal or session data collected during usage will be managed in accordance with our Privacy Policy.
• By using the chargers, you consent to the collection and processing of your data as necessary for service delivery and improvement.
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10. Indemnification
You agree to indemnify and hold the company harmless from any claims, damages, or losses arising from your use of the charging stations, including legal fees incurred due to your breach of these terms.
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11. Changes to Terms
We reserve the right to amend these Terms and Conditions at any time. Updates will be communicated via our website or app. Continued use of the chargers after such changes constitutes acceptance of the revised terms.
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12. Governing Law
These Terms and Conditions are governed by the laws of Malaysia. Any disputes will be resolved in the courts of that jurisdiction.
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Privacy Policy for EV Charger Usage
Effective Date: 01/01/2025
1. Introduction
This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our EV charging stations, website, or mobile application. By using our services, you agree to the practices described in this policy.
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2. Information We Collect
We collect the following types of information:
2.1. Personal Information
• User Identification: Name, email address, phone number, and billing information (e.g., credit card details).
• Account Details: Username, password, and profile preferences.
2.2. Technical Information
• Session Data: Charging start and stop times, energy usage, and payment transaction details.
• Device Data: Information about your mobile device, such as model, operating system, app version, and IP address.
2.3. Location Data
• Charger location and, if authorized, your device's GPS location to provide services like finding nearby charging stations.
2.4. Cookies and Tracking Technologies
• Our website and app may use cookies and similar tools to enhance your experience, save preferences, and analyze usage patterns.
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3. How We Use Your Information
We use the information collected for the following purposes:
• Service Delivery: To manage and process your charging sessions and payments.
• Customer Support: To respond to inquiries, troubleshoot issues, and improve user experience.
• Analytics: To monitor service performance and usage trends.
• Notifications: To send updates, receipts, promotions, or important announcements.
• Compliance: To comply with legal obligations and enforce our Terms and Conditions.
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4. Sharing of Information
We do not sell or rent your personal information. However, we may share your data in the following circumstances:
4.1. With Service Providers
• Third-party partners who assist with payment processing, maintenance, or data analysis.
4.2. Legal and Regulatory Requirements
• To comply with applicable laws, regulations, or court orders.
4.3. Business Transactions
• In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
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5. Data Security
• We use industry-standard encryption and security measures to protect your personal data.
• Regular audits are conducted to ensure compliance with data protection laws.
• Despite our efforts, no system is completely secure, and we cannot guarantee absolute security.
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6. User Rights
You have the following rights regarding your personal information:
• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Data Portability: Request a copy of your data in a portable format.
• Opt-Out: Opt out of marketing communications or tracking technologies.
To exercise these rights, contact us at info@automotivesynergy.com.
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7. Data Retention
• We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
• Session and payment data are retained for audit and compliance purposes.
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8. Cookies and Tracking Technologies
• Cookies help enhance your experience by saving your preferences and providing personalized services.
• You can manage cookie settings through your browser or device settings. Disabling cookies may affect functionality.
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9. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be communicated through our website or app, and the "Effective Date" will be updated accordingly. Continued use of our services after updates constitutes acceptance of the revised policy.
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10. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us:
• Email: info@automotivesynergy.com
• Phone: +6012-236 0379
• Address: Unit 103, 1st floor, Block C, Damansara Intan 47400 Petaling Jaya, Selangor.
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Refund Policy for EV Chargers Usage
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
• Technical Failures: If a charging session could not be completed due to equipment malfunction, power outage, or network failure.
• Incorrect Billing: If the user is charged an incorrect amount due to a system error.
• Duplicate Payments: If a payment is processed more than once for the same charging session.
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2. Non-Refundable Cases
Refunds will not be provided in the following scenarios:
• User Error: Errors such as incorrect vehicle settings, prematurely ending a session, or failure to connect the vehicle properly.
• Idle Fees or Overstay Penalties: Fees incurred for remaining parked after the charging session ends.
• Compatibility Issues: If the charger is incompatible with the user’s vehicle, it is the user’s responsibility to confirm compatibility beforehand.
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3. Refund Request Process
To request a refund, follow these steps:
1. Submit a Request: Contact customer support via email, app, or the provided helpline within 7 days of the transaction.
2. Provide Details: Include the following information:
o Date and time of the charging session.
o Location of the charging station.
o Payment receipt or transaction ID.
o A description of the issue.
3. Verification: The issue will be reviewed, and the company may request additional information if necessary.
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4. Processing Time
• Refunds, if approved, will be processed within 14 business days and credited to the original payment method.
• Users will be notified of the refund status via email or app notification.
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5. Disputes
If a refund request is denied and you believe this decision is incorrect, you may escalate the issue by contacting customer service management. Disputes will be reviewed within 30 days of escalation.
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6. Changes to Policy
This Refund Policy is subject to change. Updates will be communicated through our website or app. Continued use of our services after such updates constitutes acceptance of the revised policy.